Privacy & Terms

“WEBSITE TERMS OF USE”
In these Sales Terms and Conditions (Sales Terms) “we”, “us” or
“our” mean L’DOREE PTY LTD, ABN 90 629 931 522, its successors
and assignees, (referred to as “we”, “us” or “our”) and you, the
person, organisation or entity that purchases products from us
(referred to as “you” or “your”), and collectively the Parties. These
Sales Terms apply to all sales made by us to you. These Sales Terms
are available at www.ldoree.com.au (Site).
These Sales Terms form the agreement under which we will supply
products to you. Please read these Sales Terms carefully. If you
have any questions, please contact us using the contact details
below, before you purchase products from us.
You accept our Sales Terms by making a purchase from us. Your
purchase from us indicates that you have had sufficient
opportunity to access these Sales Terms and contact us, that you
have read, accepted and will comply with these Sales Terms, and
that you are 18 years or older, or have the consent of a legal
guardian who is 18 years or older. You must not order products
from us if you are under 18 years of age or do not have the
consent of a legal guardian who is 18 years or older. If you do not
agree to these Sales Terms, you should not purchase from us.
Our Website Terms of Use set out the terms and conditions for
using the Site. Our Privacy Policy sets out how we collect, use and
protect your personal information. These are available on the Site.
1. Products and Orders:
1. You may order from us as set out on the Site. We may at our
discretion accept or reject an order depending on factors
including availability of products and our ability to validate
payment for the products.
2. It is your responsibility to check the order details, including
product and pricing, before you complete your order on the
Site.

3. We will provide you with order details, which may include
an order number, the shipping and billing addresses and a
description of what was ordered, when you order and pay
on the Site and your payment has been validated.
4. A binding agreement comes into existence between you and
us once we have given you an order number. No changes to
these Sales Terms will be effective unless we both agree to
the changes in writing.
5. You can cancel your order at any time prior to acceptance of
the delivery. If the product has already been shipped then
you must pay for the costs incurred including return
shipping and re-stocking. We will inform you of these costs.
2. Price and Payments:
1. You agree to pay the purchase price specified on the Site at
the time that you place your order for the purchase of a
product, plus any applicable delivery and insurance charges
based on the delivery options selected by you. All amounts
are stated in Australian dollars. All purchase prices include
Australian GST (where applicable). Any delivery and
insurance charges will be separately shown.
2. You must pay for the product by one of the methods set out
on the Site. Your payment will be processed upon receipt of
your order. You must not pay, or attempt to pay, for an
order through any fraudulent or unlawful means. If your
payment is not able to be successfully processed then your
order may be cancelled.
3. We may charge interest at the rate of 2% per month on any
amounts unpaid. If you do not pay by the due date, we have
the right to engage debt collection services for the
collection of unpaid and undisputed debt, and the right to
commence legal proceedings for any outstanding amounts
owed to us.
3. Availability and Cancellation:

1. All purchases made with us are subject to availability. We do
our best to keep in stock most products and to keep the Site
up to date with availability of products.
2. If there is a considerable delay in dispatching your order, or
if for any reason we cannot supply a product you have
ordered, we will contact you using the contact details
provided by you when you placed the order. You can choose
a refund, store credit or to put your order on backorder. If
you choose a refund or store credit, any delivery costs you
have paid for the product will be refunded to you. If you
choose to put your order on backorder, we will contact you
to arrange for delivery once the product is available.
4. Delivery:
1. Location: We deliver worldwide to most locations. Please
refer to the delivery information on the Site to check that
you are in our delivery area. If you are not in our delivery
area please contact us to discuss delivery options.
2. Cost: A delivery and handling fee will apply, as set out on
the Site.
3. Timing: We will normally dispatch the product within 2
business days from the receipt of your order, unless
otherwise noted on the Site. Any delivery periods displayed
on the Site are estimates only, based on the information
provided by the delivery company. We will deliver the
product to the place of delivery you specify when making
your order.
4. Change: If you need to change a delivery date or the
delivery address, please contact us as soon as possible to
see if this is possible. If you are not available to take delivery
on the agreed delivery date, you may be charged a delivery
fee for each additional attempt for delivery.
5. Method: We may deliver the products via a range of
delivery methods as set out on the Site.

6. Title and Risk: Title in the products will not pass to you until
the later of delivery, or your payment has been processed or
otherwise received by us. If your payment is declined for
any reason we reserve the right to reclaim the products
from your possession, custody or control even if they have
been delivered to you or moved from the delivery address.
We reserve the right to keep or sell the products. Risk of
loss, damage or deterioration to any products will pass to
you once the product is sent by us.
5. Discount Codes and Promotions: We may from time to time
offer promotional discount codes, which may be applicable to
products on the Site, and must be entered at the time of
submitting your order. The conditions of use relating to any
discount code will be specified at the time that it is issued.
6. Intellectual Property Rights
1. Intellectual Property Rights mean all present and future
rights in or to any patent, copyright, database rights,
registered design or other design right, utility model, trade
mark (whether registered or not and including any rights in
get up or trade dress), brand name, service mark, trade
name, eligible layout right, chip topography right and any
other rights of a proprietary nature in or to the results of
intellectual activity in the industrial, commercial, scientific,
literary or artistic fields, whether registrable or not,
including all renewals, extensions and revivals of, and all
rights to apply for, any of the foregoing rights (Intellectual
Property Rights).
2. We own all Intellectual Property Rights in the Site, business,
products and branding, as between us and you. The
products contain material which is owned by or licensed to
us and is protected by Australian and international laws
(Materials). We own the copyright which subsists in all
creative and literary works incorporated into our Materials.

3. You must not breach our Intellectual Property Rights by,
including but not limited to altering or modifying any of the
Materials, creating derivative works from the Materials or
using our Materials for commercial purposes such as onsale
to third parties
7. Dispute: Your feedback is important to us. We seek to resolve
your concerns quickly and effectively. If you have any feedback
or questions about our products, please contact us. If there is a
dispute between the Parties in relation to these Sale Terms, the
Parties agree to the following dispute resolution procedure:
1. The complainant must tell the respondent in writing the
nature of the dispute, what outcome the complainant wants
and what action the complainant thinks will settle the
dispute. The Parties agree to meet in good faith to seek to
resolve the dispute by agreement between them (Initial
Meeting).
2. If the Parties cannot agree how to resolve the dispute at the
Initial Meeting, any Party may refer the matter to a
mediator. If the Parties cannot agree on who the mediator
should be, the complainant will ask the Law Society of
Victoria to appoint a mediator. The mediator will decide the
time and place for mediation. The Parties must attend the
mediation in good faith, to seek to resolve the dispute.
3. Any attempts made by the Parties to resolve a dispute
pursuant to this clause are without prejudice to other rights
or entitlements of the Parties under these Sales Terms, by
law or in equity.
8. Consumer Law, Return, Refund and Exchange Policy
1. ACL: Certain legislation including the Australian Consumer
Law (ACL) in the Competition and Consumer Act 2010 (Cth)
and similar consumer protection laws and regulations may
confer you with rights, warranties, guarantees and remedies
relating to the provision of products or services by us to you

which cannot be excluded, restricted or modified (Statutory
Rights).
2. Goods & Services: If you are a consumer as defined in the
ACL, the following notice applies to you: “Our goods and
services come with warranties and guarantees that cannot
be excluded under the Australian Consumer Law (Consumer
Guarantees). You are entitled to a replacement or a refund
for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not
amount to a major failure. You are also entitled to have
services remedied if they are not rendered with due care
and skill or they are not fit for purpose and the failure does
not amount to a major failure.”
3. Nothing in these Sales Terms excludes your Statutory Rights
as a consumer under the ACL. You agree that our liability for
goods provided to a person or entity defined as a
“consumer” under the ACL is governed solely by the ACL
and these Sales Terms.  We exclude all conditions and
warranties implied by custom, law or statute except for your
Statutory Rights.
4. Warranties: Seller: Except for your Statutory Rights, all
material and work is provided to you without warranties of
any kind, either express or implied, and we expressly
disclaim all warranties of any kind including but not limited
to implied warranties of merchantability and fitness for a
particular purpose.
5. Repair, replacement or a refund: If you wish to seek repair,
resupply, replacement or a refund for a product, please
contact us and we will explain the requirements to you. This
may include you providing proof of purchase and evidence
of the faulty product to us.

6. Refund: If you are entitled to a refund, we will only give you
the refund once evidence of faulty product is received by us,
or we have received the product at our address below and
inspected it and assessed whether it is eligible for a refund
under these Sales Terms. Any refund we make will be by the
same payment method used to purchase the product.
7. Installed: Subject to this clause, we will not accept or return
any product that has been used, connected, installed,
attempted to be connected or installed, or if your product is
custom-made or is a special buy product.
8. Packaging: You must adequately package any product you
are returning for our collection to ensure that it is not
damaged during return delivery to our address below.
9. Duty of care: You have a duty of care for the product while it
is in your possession. If you damage products, then
subsequently return the products, you may be liable to pay
to repair the product to its original condition. In these
circumstances, where a repair is not economically viable, no
refund will be made.
10. Change of mind: We do not accept returns for change of
mind or circumstances.
9. Limitation of Liability and Disclaimers:
1. While the information and material contained on the Site is
believed to be accurate and current, it is provided by us in
good faith on an “as is” basis, and we and our directors,
officers, employees, contractors and agents accept no
responsibility for and make no representations or
warranties to you or to any other person as to the reliability,
accuracy or completeness of the information contained on
the Site.
2. Certain legislation including the ACL and similar consumer
protection laws and regulations may confer you with rights,
warranties, guarantees and remedies relating to the
provision of goods to you by us via the Site which cannot be

excluded, restricted or modified. Our liability is governed
solely by the ACL and these Sales Terms.
3. To the extent permitted by law, we exclude all conditions
and warranties, except for your Statutory Rights including
but not limited to:
1. we expressly disclaim any implied or express guarantees,
representations or conditions of any kind, which are not
stated in these Sales Terms;
2. we take no responsibility for, and will not be liable for
the Site or the products being unavailable; and
3. we will not be liable for any loss, damage, injury, death,
costs including legal costs, or expense whether direct,
indirect, incidental, special, consequential and/or
incidental, including loss of profits, revenue, production,
opportunity, access to markets, goodwill, reputation, use
or any indirect, remote, abnormal or unforeseeable loss,
or any loss or damage relating to business interruption,
loss of programs or other data on your information
systems or costs of replacement goods, or otherwise,
suffered by you or claims made against you, arising out
of or in connection with the Site, inability to access or
use the Site, the products, the late supply of products, or
these Sales Terms, even if we were expressly advised of
the likelihood of such loss or damage.
4. To the extent permitted by law, our total liability arising out
of or in connection with the products or these Sales Terms,
however arising, including under contract, tort (including
negligence), in equity, under statute or otherwise, will not
exceed the total price paid by you for the purchase of
products under these Sales Terms.
5. This clause will survive termination of these Sales Terms.
10. Amendment: These Sales Terms may be amended from time
to time without notice. Your purchase from us following any
such amendments will be deemed to be confirmation that you

accept those amendments. If you have reasonable grounds to
believe that the varied Sales Terms will be detrimental to your
rights, you may terminate these Sales Terms without penalty
within 14 days of receiving notice of the varied Sales Terms. We
recommend that you check the current Sales Terms before
purchasing a product. Our agents, employees and third parties
do not have authority to change these Sales Terms.
11. Indemnity: You indemnify us from and against all claims,
suits, demands, actions, liabilities, costs and expenses
(including legal costs and expenses on a full indemnity basis)
resulting from your breach of these Sales Terms. You agree to
co-operate with us (at your own expense) in the handling of
disputes, complaints, investigations or litigation that arise as a
result of your use of our products including but not limited to
disputes, complaints, investigations or litigation that arises out
of or relates to incorrect information you have given us. The
obligations under this clause will survive termination of these
Sales Terms.
12. General:
1. Privacy: We agree to comply with the legal requirements of
the Australian Privacy Principles as set out in the Privacy Act
1988 (Cth) and any other applicable legislation or privacy
guidelines.
2. Accuracy: While we endeavour to keep information up to
date and correct, we make no representations, warranties
or guarantee, express or implied, about the completeness,
accuracy, reliability, suitability or availability of any
information, images, products or related graphics contained
on the Site for any particular purpose. You hereby
acknowledge that such information and materials may
contain mistakes, inaccuracies or errors and we expressly
exclude any liability for such to the fullest extent
permissible by law.

3. Termination: We reserve the right to refuse supply of the
products ordered by you, terminate your account, terminate
our contract with you, and remove or edit content on the
Site at our sole discretion, without incurring any liability to
you. We may terminate your account and our contract with
you, in our sole discretion, without incurring any liability to
you, if:
1. you commit a non-remediable breach of these Sales
Terms;
2. you commit a remediable breach of these Sales Terms
and do not remedy the breach within [14] days after
receiving notice of the breach.
4. GST: If and when applicable, GST payable on our products
will be set out in our invoices. By accepting these Sales
Terms you agree to pay us an amount equivalent to the GST
imposed on these charges.
5. Relationship of Parties: These Sales Terms are not intended
to create a relationship between the Parties of partnership,
joint venture, or employer-employee.
6. Force Majeure: We will not be liable for any delay or failure
to perform our obligations under these Sales Terms if such
delay is due to any circumstance beyond our reasonable
control.
7. Notice: Any notice in connection with these Sales Terms will
be deemed to have been duly given when made in writing
and delivered or sent by email, facsimile or post to the Party
to whom such notice is intended to be given or to such
other address, email address or facsimile number as may
from time to time be notified in writing to the other Party.
8. Waiver: Any failure by a Party to insist upon strict
performance by the other of any provision in these Sales
Terms will not be taken to be a waiver of any existing or
future rights in relation to the provision. No waiver by us of
any of these Sales Terms shall be effective unless we

expressly state it is a waiver and we communicate to you in
writing.
9. Assignment: You must not assign any rights and obligations
under these Sales Terms, whether in whole or in part,
without our prior written consent.
10. Severability: If any of these Sales Terms are determined
by any competent authority to be invalid, unlawful or
unenforceable to any extent, such term, condition or
provision will to that extent be severed from the remaining
terms, conditions and provisions which will continue to be
valid to the fullest extent permitted by law.
11. Jurisdiction and Applicable Law: Your use of the Site and
any dispute arising out of your use of it is subject to the laws
of [State] and the Commonwealth of Australia. These Sales
Terms are governed by the laws of [State] and the
Commonwealth of Australia and subject to the exclusive
jurisdiction of the courts operating in [State]. The Site may
be accessed throughout Australia and overseas. We make
no representation that the Site complies with the laws
(including intellectual property laws) of any country outside
Australia. If you access the Site from outside Australia, you
do so at your own risk and are responsible for complying
with the laws in the place where you access the Site.
12. Entire Agreement: These Sales Terms and any document
expressly referred to in them represent the entire
agreement between you and us and supersede any prior
agreement, understanding or arrangement between you
and us, whether oral or in writing.
For questions and notices, please contact us at:
L’DOREE PTY LTD, ABN 90 629 931 522
customercare@ldoree.com.au