GENERAL FREQUENTLY ASKED QUESTIONS

HOW MUCH IS SHIPPING?

Australia & New Zealand

Spend $25 or more and you’ll get free shipping. 


$25 or less? Shipping is charged at a flat rate of $4.00 AUD.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

** Please allow an additional 2-3 business days for delivery during sale periods. ** 

Australia 

Standard Post  2-6 business days for delivery.

Express Post  1-3 business days for delivery

Evening delivery (order placed before 2pm): 


Will be delivered between 6-9pm the same day. 

Evening delivery (order placed after 2pm): Will be delivered between 6-9pm the following day. 

New Zealand

L’Doree can take anywhere from 8-14 working days to reach NZ. 

HOW CAN I CHANGE MY SHIPPING ADDRESS?

Email: customercare@ldoree.com.au. 

Where you can send my team, your details including your order number and country to be delivered to. 

The more information you give them, the sooner they can try and change your information. Make sure you enter ‘Urgent: Change wrong address’ in the subject line. 

HOW CAN I TRACK MY ORDER?

Tracking will be provided for all orders; you will be sent an email once your order is dispatched so you can see where frank is at all times. 

Australia 

Australia Post Tracking 

New Zealand 

New Zealand Post Tracking 

CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, once your order has been placed, we’re unable to cancel or make changes to your order. 

Please see our returns policy   

HOW LONG DOES SHIPPING TAKE?

All Shipping are TRACKED. 

We use Australia Post to deliver our parcels to Aus and NZ.Shipping within AUD and NZ takes between 2-5 days. 

We use USPS and DHL to deliver our parcels to USA and all other countries.Shipping within USA takes between 2-4 days.Shipping outside of USA, AUS and NZ takes between 5-10 business days.

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

IS THIS COMPANY BASED IN AUSTRALIA?

Yes! We are based in Melbourne Australia, and our products are 100% Australian made.  


PRODUCT FREQUENTLY ASKED QUESTIONS


ARE ALL INGREDIENTS IN THE COFFEE SCRUB VEGAN FRIENDLY?

We do not test our products on animals, and best of all, our products are vegan friendly.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Our products have a typical shelf life of 2 years 

HOW OFTEN SHOULD I USE L’DOREE FOR THE BEST RESULTS?

Many of our girls use L’DOREE at least once a week to keep their skin feeling soft and supple. For best results from L’DOREE coffee scrub, we suggest scrubbing 3-5 times per week, ongoing.

AM I STILL ABLE TO USE THIS PRODUCT IF MY SKIN GETS IRRITATED EASILY?

Yes! The L’DOREE COFFEE SCRUB doesn’t use any nasty unnatural ingredients. If you’re worried, you can always consult with your GP or test the mask on a small patch of skin.

DOES L’DOREE HELP CELLULITE REMOVAL

YES! Our scrub has a number of special naturally sourced ingredients which help prevent and fight off the appearance of cellulite. 

As a stimulant the caffeine in our scrub dilates the blood vessels, which tones and tightens the tissue, plus it increases circulation and reduces water retention, both of which may also help smooth the rumpled look of cellulite. 

Another factor in the removal of cellulite is the hemp contained in the scrub which contains essential fatty acids to help improve tissue cell hydration and the appearance of cellulite.

DOES HEMP SEED OIL BE USED AS A DRUG?

No. Hemp Seed Oil is not psychoactive, meaning that it will not get you “high”. 

It is 100% legal and it comes from the seeds of the hemp plant, with the best Hemp Seed Oil produced by cold-pressing premium quality seeds.